From harassment reports to on-trip emergencies, safety teams are the first call when something goes wrong. But that kind of pressure builds fast.

One leading rideshare company saw the warning signs: teammates burning out, performance slipping and some employees walking away. It realized that a reactive approach to frontline support just isn’t enough.

That’s where TaskUs stepped in. Our Wellness & Resiliency team helped the company build emotionally resilient teams from day one. Using a validated pre-hire resiliency screener, we identified candidates who were psychologically prepared for the demands of the role.

In this case study, you’ll discover: 

• Why emotionally prepared hires stay longer and perform better
• How a proactive approach to employee psychological well-being drives business outcomes
• The measurable impact of employee resilience enhancement tools on high-stakes roles