Customer Care

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Customer Care


Customer care is the process of looking after customers to best ensure their satisfaction and delightful interaction with a business and its brand, goods and services.

It is closely related to “customer experience” but different than “customer support” or “customer service.”

TaskUs embraces the customer care philosophy because it takes a personal approach to a customer’s journey with a brand. We apply this mentalty to our clients to ensure they feel respected and cared for throughout the life of a contract.