Back Office Support

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Back Office Support

Definition

Back Office Support functions are roles that are not directly related to customer support – but do enhance customer experience.

Examples of “Back Office Support” that TaskUs offers its clients include: content moderation, data entry, E-commerce tagging, writing, content creation, research, fraud prevention, application verification, claims processing, mediation, digital transcription, photo retouching and enterprise data management.

At first glance, these Back Office Support functional roles may not appear to be related to the customer experience. However, we strongly disagree. TaskUs believes that every interaction with a customer should delight – with beautiful images, exceptional user website experience and perfect data. It should not be just about solving a client’s question reactively; we strive to provide the best experience proactively to drive brand evangelists.