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Webinar

The Biggest Problem With AI for CX:
Your Customers Don’t Trust It

AI has drastically sped up customer service. But while they appreciate the convenience of self-service and increased personalization, many customers are still concerned about how chatbots and AI agents handle their data.

So how can businesses maintain trust while innovating?

In a webinar with CCW Digital, experts provide a framework for improving security, privacy and digital experience quality.

Key points from the discussion include:

  • The biggest threats to customer trust in the AI era
  • How to scale trust and safety initiatives
  • Best practices for moderating both human and AI-⁠generated content

Speakers

Audrey Steeves

Content Analyst
CCW Digital

With a background in healthcare and technology, Audrey leads article development and supports the analyst team’s events. Her current work explores the powerful intersection of customer and employee experience.

Andrea Ran

Sr. Director of Product & Operations,
Trust & Safety
TaskUs

Andrea is an expert in Trust & Safety and SaaS products. With a background in UX and product development, she builds tools and solutions to protect users from harmful content and behaviors.