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Webinar

Empowering the Consultative Agent with
Next-Gen Technology

AI is changing the contact center, so the role of humans is changing too. Technology can handle repetitive, scripted tasks, while human agents manage complex, emotionally charged issues.

But how can companies get their teams ready for this massive shift?

In this webinar, in partnership with CCW Digital, experts share how to turn agents into high-value consultants and problem solvers, unlocking new levels of customer satisfaction and business value.

Key points from the discussion:

  • How to empower agents to apply judgment, emotional intelligence and empathy
  • The right balance of people and tech to maximize value and loyalty across the customer journey
  • New success metrics to measure

Speakers

Joe Anderson

Sr. Director for Consulting and Digital Transformation
TaskUs

Joe helps businesses reimagine customer service by aligning operational improvements with business goals. He leads TaskUs’ Agentic AI practice, guiding safe and effective AI deployment to improve CX and performance.

Brian Cantor

Managing Director
CCW Digital

Brian leads research initiatives on customer experience, contact centers, technology and employee engagement, creating special reports based on his findings. He manages CCW Digital, a community of 150,000+ CX pros.

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