TaskUs Outsourcing Glossary

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Time to First Response

Time to First Response is a measurement of time that a customer waits before having an initial inquiry answered or the time between content publication and assessment. Reducing the Time to First Response is a critical and often a key metric to improving customer satisfaction (CSAT) scores.

TaskUs’ content moderation work – that is highly reliant on immediate moderation – has a Time to First Response rate of between 7.5 seconds and 1 minute.

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