The Client: A Global Streaming Music Platform
The Challenges
- Insurmountable audio recordings and transcriptions unchecked if compliant to the platform’s community guidelines
- Uncurated audio content due to sudden large volume
The Answer is Us
Starting with 45 FTEs in Greece and the Philippines supporting 6 languages in Q2 2021, our outstanding performance in Trust and Safety led to the growth and expansion in 2022 to Malaysia and Mexico with 306 Teammates supporting 23 languages (APAC, Indian, European).
TaskUs partnered with the necessary set of AI tools to review large amounts of audio to improve its capabilities. We leveraged our existing, diverse social media content moderation processes and systems to create a platform that enabled team members to moderate large amounts of audio efficiently.
The Results
TaskUs was able to make a horizontal move, adding audio content moderation to our offering. By recognizing a new business opportunity, and moving quickly to create a solution, we have grown our audio content moderation line of the business significantly. By partnering with a leading audio streaming platform, TaskUs today:
- Reviews internal guidelines and supports the implementation of explicit public-facing policies (analyzing and filling the policy gaps).
- Institutes calibration for policy enforcement.
- Analyzes error and escalation rates to spot loopholes and collaborate on training documentation improvement.
- Deploys human resources around the clock and support with 30+ languages, across 28 sites, in 14 countries with 24x7x365 coverage and a fully functional W@H solution.
