Read our client stories to see how we deliver

AI CX TRANSFORMATION

Your end-to-end
agentic AI partner

We bring strategy, training and management together to help you reach next-level CX with Agentic AI — unlocking cost savings and amplifying the power of human teams.

Find out what you can save

Rick, Sr. Dir, Client Services, USA

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How We Help

The new agents of change

We’ve trained tens of thousands of teammates to deliver exceptional customer experiences. Now, we’re applying that same expertise to train, evaluate and secure AI agents.

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Meet Our People

Joe Anderson

Sr. Dir., Consulting and
Digital Transformation

With 15+ years of experience in consulting, Joe helps organizations improve CX through operational excellence, analytics and tech‑driven solutions.

AGENTIC AI CAPABILITIES

How agentic AI works

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Autonomous decision-making capabilities

Unlike earlier AI that followed rigid scripts, AI agents evaluate situations and determine appropriate actions independently within defined parameters.

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Handover to humans

Agentic AI hands over to humans when it detects uncertainty, encounters ethical dilemmas, faces novel situations, confronts high-stakes decisions, or reaches the limits of its own expertise.

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Dynamic response generation

Rather than template-based answers, agentic AI generates responses specific to each situation, creating more natural customer interactions.

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Conversational continuity

Agentic AI maintains context throughout interactions, using information from past exchanges to inform later responses.

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System interaction

Previous AI assistants were isolated, but AI agents interact with multiple systems to access databases and processing tools to complete complex tasks.

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Workflow orchestration

Agentic AI manages entire processes from start to finish, handling complete customer interactions from initial request through resolution.

EXPERT TAKE

3 steps for successful agentic AI deployment

Our expert lays out a roadmap for embedding AI agents and maximizing ROI through proper implementation.

Proven Excellence

Our results

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Meet Our People

Subeeshan Subramani

DVP, Internal Automation

Subeeshan has 20+ years of experience managing large automation & digital innovation projects to drive efficiencies.

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Meet Our People

Karthik Kumaravelu

Sr. Dir., Digital Solutions

Karthik drives AI-powered automation into business and customer support workflows to deliver measurable results.

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