A leading ride-sharing and food delivery platform’s growth stalled because of a slow, fragmented sales and merchant onboarding process. New partners weren’t activating fast enough, limiting their earnings and increasing the risk of them moving over to competitors. 

To unlock marketplace potential, the company engaged TaskUs to streamline operations and strengthen its sales engine.

In this case study, discover how:

• Accelerated partner onboarding converted sign-ups into active sellers within 7–14 days
• To build and retain skilled sales teams with regional expertise and cross-functional training
• Streamlined workflows and coaching raised partner retention and boosted revenue