July 21, 2025 | 12:00 PM – 1:30 PM

Community Activity

Cinder + TaskUs City Tour

TaskUs and Cinder will host a San Francisco walking tour near TrustCon. Open to attendees via sign-up, the City Guides-led tour offers a fun break from sessions — exploring local history, folklore, and culture while fostering connection, movement, and informal networking.

July 22, 2025 | 5:10 PM – 5:40 PM

Community Activity

Afternoon Sound Bath: A Restorative Reset for Trust & Safety Professionals

Join TaskUs for a relaxing on-site sound bath with The Sound Healing Project. Take a mindful break to reset, reduce stress, and recharge. Mats and chairs provided (20 spots). No experience needed — just drop in, unwind and enjoy a restorative moment during your T&S conference day.

July 21, 2025 | 1:30 PM – 2:20 PM PT | Grand Ballroom A

Panel

Navigating the Trust & Safety Ecosystem: Cross-Departmental Impacts and Insights

Trust & Safety requires cross-functional collaboration. Irene and Sarah join an expert panel discussion to help attendees understand their place in the T&S ecosystem, navigate interdependencies and align language and goals for greater impact — especially in newer T&S teams.

July 22, 2025 | 2:50 PM – 3:40 PM PT | Grand Ballroom B

Panel

Trauma-Informed Leadership in Trust & Safety: Why Knowing Your Story Makes You a Better Leader

T&S work involves exposure to trauma, making trauma-informed leadership essential. Irene and Tracy explore the impact of trauma, share real stories and offer practical tools to prevent re-traumatization, support healing and foster a resilient, empowered workplace culture.

July 21, 2025 | 12:15 PM – 1:30 PM PT

Community Activity

LATAM Trust & Safety Speed-Mentorship

Andrea and Jolguer will lead a fast-paced event to connect people across roles, countries, and experience levels. In 10-minute conversations, mentees will gain career insights and address regional challenges, share best practices, and shape the future of T&S in LATAM.

July 21, 2025 | 12:15 PM – 1:30 PM PT

Community Activity

LATAM Trust & Safety Speed-Mentorship

Andrea and Jolguer will lead a fast-paced event to connect people across roles, countries, and experience levels. In 10-minute conversations, mentees will gain career insights and address regional challenges, share best practices, and shape the future of T&S in LATAM.

July 22, 2025 | 11:10 AM-12:00 PM PT

Panel

Global Majority Diasporas in T&S Organizations

Anecdotal evidence shows Global Majority diasporas are better represented in Trust & Safety than in other tech fields. This panel explores how their lived experiences enrich the field, the unique challenges they face and the urgent need to sustain inclusion in a shifting DEI landscape.

July 21, 2025 | 12:15 PM – 1:30 PM PT

Community Activity

LATAM Trust & Safety Speed-Mentorship

Andrea and Jolguer will lead a fast-paced event to connect people across roles, countries, and experience levels. In 10-minute conversations, mentees will gain career insights and address regional challenges, share best practices, and shape the future of T&S in LATAM.

July 22, 2025 | 11:00 AM – 12:30 PM PT

Roundtable

Trust & Safety in Transition – Will Human Expertise Keep Pace with AI Evolution?

GenAI is reshaping Trust & Safety, shifting from generalist moderators to specialists. As AI automates simpler tasks, talent must upskill to tackle complex issues like hallucinations, AIGC, CSAM, and deepfakes — demanding new skills and operational models.

July 21, 2025 | 1:30 PM – 2:20 PM PT | Grand Ballroom A

Panel

Navigating the Trust & Safety Ecosystem: Cross-Departmental Impacts and Insights

Trust & Safety requires cross-functional collaboration. Irene and Sarah join an expert panel discussion to help attendees understand their place in the T&S ecosystem, navigate interdependencies and align language and goals for greater impact — especially in newer T&S teams.

July 22, 2025 | 12:30 PM – 1:15 PM PT | Atrium 120

Community Activity

The TSPA Wellbeing Circle: Creating a Safe Space to Share, Support and Thrive Together

As T&S evolves, so do its challenges. The TSPA Wellbeing Circle offers a 45-minute safe, supportive space to share experiences, build resilience, and gain tools for navigating emotional and ethical demands in the field. Join us to connect and recharge.

July 21, 2025 | 11:00 AM – 12:30 PM PT | Pacific Concourse K

Roundtable

Wellness in Principle and Practice: A Pan Trust & Safety Responsibility

Marlyn joins a roundtable discussion to explore practices that promote psychological safety, resilience, and well-being through themed discussions on wellness influences, tech-augmented care, shared conduct and strategic mental health integration.

July 21, 2025 | 1:30 PM – 2:20 PM PT | Grand Ballroom B

Panel

T&S Past, Present, and Future: Perspectives Across the Ecosystem

Marlyn joins a panel with contributors to the first-ever edited volume on trust and safety — edited by the Trust and Safety Foundation and written by 40+ authors from the T&S ecosystem. They’ll share key insights from the book like AI and regulation, and why it’s a must-read for anyone in the field.

July 23, 2025 | 2:50 PM – 3:40 PM PT | Grand Ballroom B

Panel

AI in Content Moderation: A Threat, A Tool, and its Psychological Toll on Content Moderators

Marlyn explores the evolving AI-human moderator dynamic and its psychological impact. Topics include cognitive load, trauma, burnout, job security, AI’s future in T&S, regulatory insights, and practical strategies to support moderator mental health and sustainable collaboration.

July 22, 2025 | 2:50 PM – 3:40 PM PT | Grand Ballroom B

Panel

Trauma-Informed Leadership in Trust & Safety: Why Knowing Your Story Makes You a Better Leader

T&S work involves exposure to trauma, making trauma-informed leadership essential. Irene and Tracy explore the impact of trauma, share real stories and offer practical tools to prevent re-traumatization, support healing and foster a resilient, empowered workplace culture.