Operationalizing AI at Scale to Drive CX

August 21, 2024, 2:00 PM EST
Zoom, 40 mins

GenAI is revolutionizing customer experience (CX), moving beyond basic chatbots to power smart assistance tools. These tools automate parts of the process and free agents to handle more complex interactions and deliver more personalized responses.

But success depends on proper implementation.

In this webinar with PixieBrix, the first low-code platform to customize and automate any web interface, a panel of experts will discuss trends, best practices and real-world use cases for AI in CX, including:

The areas of CX where GenAI can deliver the most value
The impact of large-scale AI implementation and metrics to track progress
Key considerations for choosing an AI solution and vendor

Video Highlights

Speakers

Todd Schiller

Co-Founder and CEO

PixieBrix

Before founding PixieBrix, Todd built knowledge management and business analytics tools for the world’s leading hedge funds and consumer companies. He holds a Ph.D. in Computer Science from the University of Washington, where he was a National Science Foundation Graduate Fellow.

Manish Pandya

DVP, Digital

TaskUs

Manish has 28 years of experience in contact center technology, leading and designing innovative and scalable digital solutions to increase growth, efficiency and customer satisfaction for businesses and their customers.

Moderator

Alp Arhan Uguray

Founder

Masters of Automation

Alp is a technologist, angel investor, entrepreneur and trusted advisor celebrated for his expertise in intelligent automation, AI, RPA and enterprise transformation. He is a five-time recipient of the UiPath Most Valuable Professional Award and a Global Shaper at the World Economic Forum.

Operationalizing AI at Scale to Drive CX Results

Watch the recording