Multi-Channel Support

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Multi-Channel Support

Definition

Multi-Channel Support is a set of two or more individual support channels that a business utilizes to communicate with end-users in its care.

100% of TaskUs inbound customer support efforts are Multi-Channel Support through the use chat, voice, in-app, email, social media, and SMS text.