Customer Service

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Customer Service

Definition

Customer Service (often synonymous with Customer Support) is a toolset that is utilized to ensure a customer’s satisfaction with a brand. Customer Service helps to resolve a customer’s ad hoc challenges, questions and concerns relating to a product or service. This is in contrast with customer support that refers to a comprehensive set of solutions, such as an ongoing support package offered by a SaaS organization.

It is a critical component of a brand’s Customer Relationship Management playbook to foster a high Customer Satisfaction (CSAT) rating.

At TaskUs, we provide Customer Service through channels such as chat, phone calls, SMS texts and technical support.