Rachel Lutz Guevara
Building Long Term T&S Careers for Moderators
Monday, July 22, 2024, 1:30 PM – 2:20 PM, Grand Ballroom C
Why Consistency is Key for Content Moderators: 5 Tips to Improve Your Team’s Mental Health
Wednesday, July 24, 2024, 4:10 PM – 5:00 PM, Grand Ballroom C
Rachel leads client satisfaction, scaled global operations, and technology innovation in the area of trust & safety and psychological health & safety. She is responsible for TaskUs’ worldwide trust & safety practices and employee health and safety through the management of end-to-end scaled operations for a team of 130 employees across nine countries with deep expertise in human behavior. With over 17 years of clinical experience and business leadership, Rachel possesses deep industry knowledge. As a thought leader and published researcher, she has built a reputation for developing best-in-class evidence-based wellness programs for Trust & Safety, DCX, and Risk & Fraud with attention to diverse populations and cultures.
Irene Huang, PhD
5 Tips for Cross-Company Collaboration: Insights From the TSF Research Coalition
Monday, July 22, 2024, 4:10 PM – 5:00 PM, Bayview A
Building Resilience: Navigating the Impact of “Less Severe” Content on Moderator Wellbeing & Productivity
Tuesday, July 23, 2024, 4:10 PM – 5:00 PM, Grand Ballroom B
Dr. Huang heads the Wellness and Resiliency department at TaskUs, leading a team with over 120+ coaches and counselors and 7+ researchers and data scientists. She specializes in program creation and delivery at scale, user experience research, and intervention research. She is passionate about using her talents and time to ensure a safer internet for all users. As an academic researcher, she is well recognized in the field of suicide prevention, having published over 25 academic articles with over 4,000 citations.
Andrea Ran
TSF’s Roundtable: Language Support, Tooling, and Content Moderation
Wednesday, July 24, 2024, 1:30 PM – 3:30 PM, Boardroom C
Andrea is a seasoned veteran of the tech industry with over 12 years of experience, specializing in SaaS products and Trust & Safety. Her journey began as a passionate UX researcher, dedicated to understanding user needs and tackling complex challenges. Andrea’s strong background in UX and product development has been instrumental in her leadership roles, where she has spearheaded initiatives to build cutting-edge wellness tools and technology aimed at safeguarding users from harmful content and behaviors. Currently, she leads the Product & Innovations practice at TaskUs.
Jolguer Pérez
How Data Driven Wellness Approaches Relate to Organizational Outcomes
Monday, July 22, 2024, 4:10 PM – 5:00 PM, Bayview A
What to Stop, Start & Continue While Surveying Frontline Workforce
Tuesday, July 23, 2024, 1:30 PM – 2:20 PM, Bayview A
With over a decade of experience in data science and business intelligence, Jolguer has dedicated his career and is passionate about transforming organizations through data. His expertise spans across various industries as diverse as healthcare, marketing, energy, finance, and BPO, providing consultancy services to top 500 companies in Latin America and notable firms in the United States. Currently, as the Director of Global Research and Data, he leads a team that strives to establish best practices to create a safe environment for Trust & Safety workers through research.
Sergio Puentes
Data Communication for Success: Key Strategies for Technical Experts to Deliver Trust & Safety Insights to Executive
Wednesday, July 24, 2024, 4:10 PM – 5:00 PM, Grand Ballroom C
Sergio has a Bachelors in Industrial Engineering. He has worked in management consulting, as an operations lead in a startup and in the BPO industry. He enjoys finding insights hidden within vast amounts of data to drive solutions and is passionate about transforming Trust and Safety concerns into business actions. He works in all aspects of data modeling to help determine the utilization, efficiency, and effectiveness of Wellness & Resiliency programs globally in TaskUs.
Siva Raghava
Championing Inclusivity: Unveiling Online Transphobia & Crafting Strategies for a Safe Digital Haven in Dating Apps
Tuesday, July 23, 2024, 4:10 PM – 5:00 PM, Marina
Having worked in Trust & Safety Policy, Operations, Product, Technology and Outsourcing divisions for Content Moderation & Marketplace Risk, Siva brings a unique and diversified background. As an industry practitioner, he is passionate about creating safer online communities by scaling trust & safety processes from scratch. Before joining TaskUs, Siva worked at MindGeek (owner of the PornHub+ website), Amazon, Dell, Accenture, and Genpact and was a banker by profession prior to his career in Trust & Safety. Siva also serves as an advisor of TSPA.
Rachel Lutz Guevara
Building Long Term T&S Careers for Moderators
Monday, July 22, 2024, 1:30 PM – 2:20 PM, Grand Ballroom C
Why Consistency is Key for Content Moderators: 5 Tips to Improve Your Team’s Mental Health
Wednesday, July 24, 2024, 4:10 PM – 5:00 PM, Grand Ballroom C
Rachel leads client satisfaction, scaled global operations, and technology innovation in the area of trust & safety and psychological health & safety. She is responsible for TaskUs’ worldwide trust & safety practices and employee health and safety through the management of end-to-end scaled operations for a team of 130 employees across nine countries with deep expertise in human behavior. With over 17 years of clinical experience and business leadership, Rachel possesses deep industry knowledge. As a thought leader and published researcher, she has built a reputation for developing best-in-class evidence-based wellness programs for Trust & Safety, DCX, and Risk & Fraud with attention to diverse populations and cultures.
Irene Huang, PhD
5 Tips for Cross-Company Collaboration: Insights From the TSF Research Coalition
Monday, July 22, 2024, 4:10 PM – 5:00 PM, Bayview A
Building Resilience: Navigating the Impact of “Less Severe” Content on Moderator Wellbeing & Productivity
Tuesday, July 23, 2024, 4:10 PM – 5:00 PM, Grand Ballroom B
Dr. Huang heads the Wellness and Resiliency department at TaskUs, leading a team with over 120+ coaches and counselors and 7+ researchers and data scientists. She specializes in program creation and delivery at scale, user experience research, and intervention research. She is passionate about using her talents and time to ensure a safer internet for all users. As an academic researcher, she is well recognized in the field of suicide prevention, having published over 25 academic articles with over 4,000 citations.
Andrea Ran
TSF’s Roundtable: Language Support, Tooling, and Content Moderation
Wednesday, July 24, 2024, 1:30 PM – 3:30 PM, Boardroom C
Andrea is a seasoned veteran of the tech industry with over 12 years of experience, specializing in SaaS products and Trust & Safety. Her journey began as a passionate UX researcher, dedicated to understanding user needs and tackling complex challenges. Andrea’s strong background in UX and product development has been instrumental in her leadership roles, where she has spearheaded initiatives to build cutting-edge wellness tools and technology aimed at safeguarding users from harmful content and behaviors. Currently, she leads the Product & Innovations practice at TaskUs.
Jolguer Pérez
How Data Driven Wellness Approaches Relate to Organizational Outcomes
Monday, July 22, 2024, 4:10 PM – 5:00 PM, Bayview A
What to Stop, Start & Continue While Surveying Frontline Workforce
Tuesday, July 23, 2024, 1:30 PM – 2:20 PM, Bayview A
With over a decade of experience in data science and business intelligence, Jolguer has dedicated his career and is passionate about transforming organizations through data. His expertise spans across various industries as diverse as healthcare, marketing, energy, finance, and BPO, providing consultancy services to top 500 companies in Latin America and notable firms in the United States. Currently, as the Director of Global Research and Data, he leads a team that strives to establish best practices to create a safe environment for Trust & Safety workers through research.
Sergio Puentes
Data Communication for Success: Key Strategies for Technical Experts to Deliver Trust & Safety Insights to Executive
Wednesday, July 24, 2024, 4:10 PM – 5:00 PM, Grand Ballroom C
Sergio has a Bachelors in Industrial Engineering. He has worked in management consulting, as an operations lead in a startup and in the BPO industry. He enjoys finding insights hidden within vast amounts of data to drive solutions and is passionate about transforming Trust and Safety concerns into business actions. He works in all aspects of data modeling to help determine the utilization, efficiency, and effectiveness of Wellness & Resiliency programs globally in TaskUs.
Siva Raghava
Championing Inclusivity: Unveiling Online Transphobia & Crafting Strategies for a Safe Digital Haven in Dating Apps
Tuesday, July 23, 2024, 4:10 PM – 5:00 PM, Marina
Having worked in Trust & Safety Policy, Operations, Product, Technology and Outsourcing divisions for Content Moderation & Marketplace Risk, Siva brings a unique and diversified background. As an industry practitioner, he is passionate about creating safer online communities by scaling trust & safety processes from scratch. Before joining TaskUs, Siva worked at MindGeek (owner of the PornHub+ website), Amazon, Dell, Accenture, and Genpact and was a banker by profession prior to his career in Trust & Safety. Siva also serves as an advisor of TSPA.
We are a “Leader” on Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024.
