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Podcast

The Proactive Side of GRC:
An All-New Competitive Advantage

Episode summary

On this episode, Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC, TD Bank, reframes governance, risk and compliance (GRC) as a growth driver for organizations in regulated industries like financial services.

She challenges outdated perceptions of GRC and reveals how a well-executed, proactive strategy satisfies both customers and regulators. Jen-Larie unpacks the power of cross-functional collaboration, stakeholder communication and integrated risk disciplines to build trust inside and out.

Highlights

06:36The hidden impact of GRC on CX

09:04Jen-Larie defines proactive GRC

12:24 Understanding the different types of customers involved

14:30 Jen-Larie’s advice: How to get a seat at the table

16:59 The importance of data and a unified risk governance

21:23 How the voice of the customer fits into strategic planning

Key takeaways

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GRC builds customer trust

GRC systems ensure business practices are trustworthy, safe and reliable. By directly improving CX, it becomes a key differentiator for financial institutions.

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Use customer feedback to guide strategy

Incorporating the voice of the customer, both external and internal, into GRC strategy helps create solutions that meet everyone’s needs.

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Earn a seat at
the table

GRC professionals can influence strategic discussions, using data to highlight problems and propose solutions that unify risk disciplines.

About our guest

Jen-Larie Tumminello

Jen-Larie spent 25 years at the Federal Reserve Bank of New York in various risk leadership roles before moving to PwC as a senior director in cyber risk and regulatory. She then became an executive director at Morgan Stanley, building a first-line risk and control team for policy governance. Currently, she leads a multi-year GRC transformation project at TD Bank.

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