Transforming the Customer Experience with Zendesk

Implement a true digital transformation strategy

Consumer purchasing habits have evolved from physical storefronts to digital channels that have altered how companies operate. With the rapid increase of tech touchpoints, modern companies will need to differentiate their product offerings and implement a true digital transformation strategy to compete. 

But how does an organization begin the digital CX journey? 

Insights we cover during the presentation: 

  • Clear steps on how to implement a smooth digital transformation strategy 
  • How to use digital influences to transform customer interactions 
  • Understand which technology investments will drive the future of customer engagements