Twitter and TaskUs Discuss Content Moderation, Mental Health, and The Safety of its Agents and User Community
There are over 3 billion active social media users worldwide – and tens of thousands of moderators who are actively keeping users safe from offensive content on these platforms every second.
What are the world’s biggest social networks doing to ensure their content moderators are as safe as their user community?
Global events have transformed content moderation work from the contact center to agents’ homes. The well-being of content moderators has never been as important as businesses transition to a WFH model – leaving some to wonder how companies will implement wellness and mental health practices remotely.
Join Ori Dugary, Sr. Director, Service Operations, Twitter, Lorna Friedman, Global Health Leader, Multinational Client Group, Mercer, Phil Tomlinson, VP, Content Security, TaskUs, and Rachel Lutz-Guevara, Sr. Director of Global Resiliency, TaskUs who are leading the conversation on mental health and wellness in the content moderation industry in an interactive webinar where you will learn:
- Best practices on scaling content moderation to a WFH model
- Innovative ways to deliver telemental health and effective triage in a remote environment
- Why care and compassionate leadership are a competitive advantage in platform safety