Webinar: How AI Will Change the Future of CX?

How Human Agents + AI Create Powerful Outcomes

The threat of AI taking over our jobs is a belief that many still have today. But nothing can be further from the truth—as with any disruptive technology, some jobs will be replaced by machines, while many more opportunities will be created.

What does the future of work look like?

For the contact center, optimizing the customer experience means utilizing a hybrid workforce of humans and AI-powered virtual agents. While conversational AI provides 24/7 automated self-service, live agents can focus on more complex, higher-value work.

In this interactive webinar TaskUs and Unbabel share key insights regarding:

  • How businesses are turning customer experience into a competitive advantage
  • What functions and processes are best suited for conversational automation
  • Best practices for building a hybrid workforce and maximizing business value