Cutting the Cord: How CX is Playing a Role in Streaming Services
As digital streaming content reigns king, media giants will need to rethink their approach to customer service as they make their first foray into direct-to-consumer platforms. But how can streaming platforms create a meaningful brand that matters to customers? Should brands begin their digital transformation or wait to see if it’s all a fad?
Watch our conversation at CX Briefing LA with Brian Dunphy, Sr. Director of CX at Disney+, Traci Lamm, Head of Support at Quibi, and Shannon Carlson Director, Viewer Experience at Pluto TV as they discuss how streaming companies can position their dominance in a crowded industry with a thoughtful CX strategy.