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Get There With Us

Moving goods. Delighting travelers. Crafting a memorable customer experience.

All these require exceptional support, sophisticated technology, and an empowering partner that can do what it takes to help you stay steps ahead of a dynamic, ever-changing, and interconnected world.

You're in Good Company

When it comes to providing trail-blazing support for the world's biggest, most innovative industry movers, we're here for you 24/7 anywhere in the world. From reservation processing, rider support, and menu transcription to out-of-the-box solutions, we’ve got you covered.

Danielle Arnold

Business Development Representative

Jeramie Parsons

Business Development Executive

Scott Carlson

VP of Global Sales

Shawn Johnson

Director of Business Development

Bailey Boyd

Director of Business Development

Navigating Travel and Transportation
The travel and transportation industry is a vast ecosystem that covers a wide range of interconnected segments that affect all other industries.

From the way people choose their service providers to the way they put together their travel itineraries, many things have changed.


Bumps, pitstops, and overhauls. The Travel and Transportation industry rapidly transforms to meet the needs of the market and keep up with the times.

Customers, now with more easily accessible data through more sophisticated devices, are making highly informed purchasing decisions. The customer’s journey also shifted, calling organizations to provide the most exceptional value and most personalized experience possible.

Thus, legacy solutions are now out. Catch-all approaches must be replaced with more agile, more dynamic, and more innovative processes to continue powering the supply chain and bring superb experiences to a more discerning clientele.

This is where TaskUs comes in.
12
Travel & Transportation Clients
50+
LOBs Supported Under Travel & Transportation
17
Global Sites
6
Countries (including in the cloud through Cirrus)
10,000+
Ridiculous Humans Servicing Travel & Transportation Clients

High-Impact Solutions. Superior CX.
Manage cost efficiencies, optimize operations, and provide authentic customer interactions. Discover innovative solutions that get you miles ahead.

Stay on Top
of changing customer demand

Break through the noise and differentiate. Leverage digital disruptions and innovations to provide smooth, efficient, personalized, and memorable customer experiences.

Go global
with ease and efficiency

Find cost-savings and efficiencies with a partner that will walk with you side by side with the same promise of award-winning, record-breaking operational excellence you can always count on.

Be present
and transform the customer experience

Go beyond connection. Foster authentic interactions with your customers wherever they are in their journey, anywhere in the world.

Leap to the next-level
of customer service

Cultivate relationships and loyalty with a team of passionate and dedicated brand ambassadors that will not only echo your brand, but amplify it.

Deliver excellence
with people and innovation

It all boils down to one thing. People. Bring together smart technology and dedicated, passionate individuals that will empower your business and ensure excellence throughout your campaigns.

Our Comprehensive Services
Concierge-Style Customer Care
  • Dedicated and Omnichannel Campaigns
  • Order Placement
  • Rider and Dispatch Support
  • Technical Support
  • Sales Generation
  • Billing and Disputes
  • Incident Response
Back-Office Efficiency
  • Booking, Tour, and Data Entry
  • Menu Transcription
  • Content Tagging
  • Forms & Invoice Processing
  • Image Data Entry
  • Transactions & Claims Processing
  • Reporting and Data Management
Trust & Safety
  • Content Moderation
  • Fraud Prevention
  • Identity Verification
  • Account and Transaction Validation
  • Account Security
Digital Transformation
  • Photo/Video Tagging
  • Machine Learning
  • Automation
  • Data Enrichment
Consulting
  • CX Strategy & Transformation
  • Quality Assurance
  • Solutions and Strategy
  • Content Design
  • Workforce Management
  • Customer Journey Mapping
In the Right Direction with TaskUs

"When it comes to a large, fragmented, growing, and dynamic industry such as Travel and Transportation, we don't just stick to the itinerary. We believe in brave, innovative, out-of-the-box solutions that bring in real results, driving better, bigger, and enduring value to our clients. This allowed us to thrive and remain a trusted business process partner by several of today's industry-leading and most disruptive companies. And we don't plan on slowing down anytime soon."

Scott Carlson
VP of Global Sales

Vacation Rental Online Marketplace Company
Global Ride
Sharing Company
Mobile Hotel
Booking App
American Electric Scooter and Bike Rentals Unicorn
Smart Locker Company
Leading US Digital Freight Network
US Autonomous
Car Company
Peer-to-Peer Car
Sharing Marketplace
Global Ride
Sharing Company
On-Demand
Logistics Company
Top 5 US Food
Delivery Platform
Autonomous Driving Technology Development Company
Our Global Footprint
Awards & Recognition

IIP International Awards

2018 Winner

Platinum Employer of the Year
Leader of the Year

12 Comparably Awards for 2019

 
 
 

Bryce Maddoc and Jaspar Weir

US 2019 for the Service Category

#1
Best Large Companies for
Business Jobs in San Antonio, TX
#1
Best Companies for Human
Resources Jobs in San Antonio, TX
#1
Best Large Companies for
Operations Jobs in San Antonio, TX
Why We Are Different
Success Stories
The Suite Life: Solving Seasonal Scaling Issues And Increasing CSAT
Cultural Alignment And Integrated 24/7 Support For First Time Outsourcer
Managing Hourly
Demand For Food Delivery