For more than 12 years, TaskUs has served as the trusted partner for 100+ of the world's most innovative, disruptive, and fastest-growing companies. When high-growth enterprises need an outsourcing partner to provide industry-leading results with reliable, world-class support, they choose TaskUs.
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Over the last few months, online shopping has become even more routine for many of us. Where once we made a quick run to the grocery store to buy a carton of eggs or a loaf of bread, we now switch on our computers or cellphones to order what we need. Our shopping lists have changed, too. Instead of designer bags and fancy suits, we look for items to learn new hobbies, home improvement gadgets, and the things we need so we can do tasks at home.
It’s no wonder that while many brick-and-mortar establishments have fallen by the wayside, warehouses, fulfillment, and distribution centers are suddenly in high demand. It’s starting to become clear that the way for the retail industry to survive through these turbulent times - changes to their traditional tactics and strategies to reach and connect to customers has to be made. The norm now is “If they can’t go to you, then you have to go to them”. Going digital and technology are the bridges that are connecting sellers to buyers today.
While the solution seems simple enough on paper, the reality is far more complicated. Many retailers and CPG business owners have little digital experience and are learning the platform as they go. Meantime, customers expect to have the same buying experience online as they have in a physical store. They want the immediacy of finding and getting what they’re looking for. They expect to find just what they need in a matter of minutes, the same sort of one-on-one assistance of a store attendant, and other conveniences that come with in-store shopping.
How then to connect the gap between the limitations of digital selling and customer expectations?
What would likely be the new normal in Retail and CPG is digital stores complementing physical stores, and vice versa. Everyone’s continuing dependence on the internet for research, along with the new shopping habit developed during the pandemic means e-commerce is here to stay. Yet, consumers will always want the security of “knowing” who they’re buying from. They want to put faces to names, get replies from a real person, not an automated bot, and even complain to someone who can actually hear them. So, while AI presents a solution toward better efficiency in serving the needs of customers, it can’t replace the security customers get from knowing they’re dealing with real people.
TaskUs shines in this department as it uses the very same digital disruption and innovation that challenges the Retail & E-Commerce industry, and leverages it to provide smooth, efficient, personalized, and memorable customer experiences solutions. We won’t just provide customer service representatives, we will give you passionate and dedicated brand ambassadors that will not only echo your brand, but amplify it.
The truth is, whether buying online or in physical stores, everything boils down to customer experience. Convenience is always key, and in the absence of immediate options to shop onsite, e-commerce needs to deliver in spades. As online retailers adapt to the platform, they must move towards better managing customers’ expectations as well as focusing on experience-oriented value propositions.
TaskUs has strategic training and continuous improvement approaches that can make sure your customer experience remains consistently delightful and enriching, whether it’s via phone, chat, SMS, social media, or email. We can offer more to make customers truly feel the difference between shopping online and in-store, like creating opportunities to appeal to all senses, not just sight and sound, and providing experiences that simply can’t be transmitted over the internet.
In providing a great experience to customers, it’s imperative that employees buy into their company’s objectives. From frontliners to back-end staff, there has to be an understanding that everyone is making a contribution to the final results. And for employees to do their share toward achieving the company’s goals, they need to know that they are just as important, if not more important, than customers and shareholders.
As a people-focused company, TaskUs finds our strength in bringing together smart technology and dedicated, passionate people. We bring out the best in both through our breakthrough learning management systems and dynamic training approaches that ensure excellence throughout all aspects of your campaign.
Our Teammates know they’re also stakeholders to the success of your business, they are motivated to do their part in giving your customers a good experience and keeping your company successful.
We are highly adaptable and extremely flexible, subscribing to cutting-edge technology and processes that enable us to revolutionize the customer experience. Using such tools allows us to align, enhance, boost, and/or reinvent our clients' outsourcing needs for the modern age.
TaskUs bravely embraces change - it is the foundation for innovation. We serve as a launch pad for new ideas for systems, processes, and technology with a proven track record of successful achievement.
Process standards, thoughtful, reinvention, simplicity, client-focus - these are the tenets of our process design methods. Your key objectives define Service Level Agreements (SLAs) and adhere to industry-recognized practices and processes for quality assurance.
We invest heavily in our Teammates' well-being and happiness. We're ridiculously focused on the people that help our clients shine, significantly lowering our attrition rate and protecting the instututional knowledge we work hard to develop, saving our clients money in both the short and long-run.
TaskUs is the global leader helping companies to scale headcount, processes, and technical infrastructure successfully through energy and passion, scaling programs by over 5,000%. Our startup clients are newly funded, youthful heritage companies, and business with $1B+ valuations.
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