We are currently at the age of digital transformation where digital technology continues to dominate a huge part of the business landscape. Businesses, regardless of industry, are equipping themselves with the right people, processes, and technologies to thrive in the increasingly competitive economy.
The latest numbers by Statista, a leading provider of market and consumer data, showed that over two billion people purchased goods or services online in 2020 alone, resulting in e-retail sales exceeding a record-breaking $4.2 trillion worldwide. A Forbes report, meanwhile, said that the companies that demonstrated the most resilience during the pandemic were those that leveraged their online infrastructure, incorporated automation, and capitalized on opportunities of digital transformation.
Even before the global lockdowns started in March 2020, TaskUs has been skillfully conducting the operations for some of the world’s most innovative and disruptive brands, including in the HealthTech industry. Leaning on its investments in technology and support systems to allow employees to work from the comfort of their own homes, TaskUs made sure millions around the world could safely ride out the pandemic.
“Digital transformation continues to shape the world’s fastest-growing sectors today, such as e-commerce, gaming, social media, and ridesharing. TaskUs has also identified one industry in which digital transformation may impact: HealthTech.,” said Violaine Duchateau, TaskUs VP of Client Services.
“Traditional providers are also struggling to adapt, with its operations still heavily relying on outdated technology—like fax machines and physical mail—to validate provider information, resulting in perpetually outdated data. We proactively took note of these industry inefficiencies and began brainstorming ways we could make that validation process seamless for both the provider and their patients. Today, TaskUs helps businesses scale healthcare operations by verifying basic information like name, address, and phone number, as well as unique data points like provider network participation, appointment availability, and acceptance of new patients.”
Read the transcript of the full interview here: The Future of Digital Transformation: Interview with VP of Client Services at TaskUs