Outsource Accelerator Interview: How AI is Rewriting the Outsourcing Playbook – with Phil Tomlinson, SVP Global Offerings

AI isn’t replacing people. It’s redefining the work they do — and raising the bar for what outsourcing partners deliver. 

In a podcast with Outsource Accelerator, Phil Tomlinson, SVP of global offerings, TaskUs, talks about how agentic AI is transforming customer care delivery and specialized domains like Trust & Safety. He dives into the realities of operationalizing AI agents at scale as well as the evolving role of human talent.

Get to know his take on where outsourcing is headed next — from new pricing models that reflect outcomes over hours and headcount, to the rise of hybrid operators that blend technology with human expertise.