Insights > Case Studies

How a Leading Card-Issuing Platform Enhanced Accuracy and Financial Crime Compliance to Prevent Losses

Safer Stays: Compliance Solutions to Prevent Vacation Rental Fraud

From Pilot to Success: Workforce Planning Strategies for Agile Marketplace Compliance

Achieving 350% E-commerce Revenue Increase While Upholding  Quality Standards

Leveraging Data Analytics to Increase AOV in Retail

Automated Loan Processing System Boosts Efficiencies and Approval Rates for a Leading Financial Firm

Content Moderation for an Image Generation Model

Upselling Conversions for a Leading Multichannel eCommerce Platform

MoneyLion Ramps Up Generative AI-powered Tool for Teammates to Improve CX

140% CSAT Improvement for an Online Ticket Exchange and Resale Marketplace

Crowdsourced Audio and Video Data Collection for a Leading Social Media Company

Virtual Assistant Data Collection for a Global Technology Company

Optimizing Business Growth: Scaling Efficiently with $1.2 Million Cost Savings

Work from Home Outsourcing: The Proven Long-Term Cost-Saving Solution

Crowdsourced Data Collection for a Leading Social Media Company

HD Mapping for an Autonomous Driving Company

Maximizing Operational Cost Savings and Business Continuity through Geo Transition Solutions

Workforce Management for an Autonomous Driving Company

Buckler Booster: Gamer Protection for a Leading Video Game Developer

Data Solutions for Generative AI

Trust and Safety for a Music Streaming and Podcasting Platform

Increased Cost Savings from Strategic Workforce and Quality Framework for a Retail Technology Developer

Data Labeling Services for Drones & UAVs

FinTech Company improves quality of anti-fraud services to 94%

The Need for Speed: 30% Accelerated Productivity Rate with Proprietary Escalation Management Tool

Text Data Labeling, Editing, and Review for an AI Technology Company

Protecting the Integrity of an Online Marketplace during Rapid Growth

Ensuring Free and Fair Political Advertising with Trust and Safety Ad Review Practices

Empowering Community-Driven Marketplaces with Advanced Trust and Safety Solutions

VR Data Collection for a Global Technology Company

An Elevated Approach to Ensure Workplace Wellness

Fraud Prevention and Transaction Monitoring for A Cryptocurrency Exchange

Strengthening the Internet’s First Responders through Measurements: Applying Psychometrics in Trust + Safety

Risk + Response: Safeguarding the “Health” in Healthcare

Data Labeling Solutions for Better-Performing Autonomous Driving

On-demand Crowd Image and Video Data Collection

Safeguarding End-to-End Player Experience through Robust Content Moderation

Real-Time Data Visualization for an Autonomous Driving Company

Data Labeling for the Travel Industry: Driving Smarter and Safer Automated Decisions

AI-Powered Personalization for the Media and Entertainment Industry

Implementing Effective AI: Data Labeling for the Tech Industry

Data Labeling Services for Retail & eCommerce

AI in Healthcare: Data Labeling for the HealthTech Industry

Data Labeling for the FinTech Industry: Streamlining Fraud Detection & Compliance

Refining Community Policy to Ensure Excellent Content Moderation on Social Media Platforms

Prioritizing Employee Wellness and Resiliency in Content Moderation Practices

Video Annotation for a Social Media Company

Make the Fun Last Longer: The Ultimate Player Experience is Keeping Your Customers in the Game

Menu Transcription For a Food Delivery Company

Real-time Image Annotation for a Retail Tech Developer

Overcome Outsourcing Cost Limitations: The Competitive Advantage of Quality Over Price

Maximizing Customer Experience Satisfaction Through Actionable Insights and Frontline Enablement

Scaling from Zero: Eliminating Workflow Gaps with a Comprehensive Learning Experience Strategy

Text and Image Classification for a Social Media Company

Audio Training Data for a Global Technology Company

Data Tagging for an Autonomous Vehicle Company

Navigating New Heights: How Great Customer Experience Scales Operations, Increases Sales, and Improves CSAT

The Essential Component of a New Product is a Well-defined Customer Experience Strategy

Operational Excellence Strategy: Transforming an Underperforming Outbound Sales to Increase Performance

Revolutionizing Healthcare: Delivering a Competitive Advantage by Modernizing Data Validation

Driving CX in On-Demand Food Delivery: Maximizing Teammate Value Through Automation Technology

Best Practices for Content Moderation, Employee Psychological Health and the Critical Role of Evidence-Based Resiliency Programming

Facilitating a Global CX Transformation with One Vision. One Voice, and One Consistent CX

The Suite Life: Solving Seasonal Scaling Issues And Increasing CSAT

Driving Customer Satisfaction During Peak Delivery Hours

How to Use Chat Support to Scale CX Operations, Increase Sales, and Improve CSAT

Game On: Increasing Resolution Rates for the Ultimate Player Experience

Transforming an Underperforming Outbound Sales Organization to Increase Productivity, Pitch Rates, and Performance

The Essential Component of a New Product Launch is a Well-defined CX Strategy

Recruiting One-Stop-Shop “Gurus”

Delivering CSAT-Topping Omnichannel Support

Delivering a Competitive Advantage by Modernizing Data Validation

Maximizing Teammate Value Through Automation

Cultural Alignment for Integrated 24/7 Global Support

Why Excellent Customer Support Leads to Hypergrowth