Gaining a massive volume increase during the pandemic coupled with the growing number of mobile users, the online food delivery industry is continuously growing fast with a projected revenue of $0.91 trillion in 2023. TaskUs has been providing customer support for their three-sided marketplace–rider, driver, and the merchant- for one of our biggest clients, a UK-based food delivery platform, since 2015. Find out what we did to make the escalation process more efficient through proper queue management and accurate reporting and how it increased productivity and improved handling time.
The Client: A UK-Based On-Demand Food Delivery Company
We developed RooTask, an in-house escalation management tool that allows teams to escalate multiple issues and view resolutions in real-time, drastically speeding up the process. The tool’s dashboard can provide specific and immediate insights on: