A leading e-commerce company needed to augment and improve their customer experience. In order to scale their company growth, they implemented a variety of different support channels but wanted to maximize the effectiveness of their reach. Specifically, they wanted to create a more personalized chat experience to optimize service levels while also increasing their revenue through better upselling strategies.
Download our case study, How to Use Chat Support to Scale CX Operations, Increase Sales, and Improve CSAT, to learn how TaskUs helped this e-commerce giant to:
- Increase their CSAT score from 79% to 91% and outperform the in-house team
- Empower the support team to increase their sales revenue to more than $2,500 per agent
- Tripled agent headcount from 35 to 270 without degrading service