m78873

$1 Million in Savings: Unmatched Performance and Cost Efficiency for DoorDash’s Unprecedented Demand

PDF
m78873

$1 Million in Savings: Unmatched Performance and Cost Efficiency for DoorDash’s Unprecedented Demand

PDF

$1 Million in Savings: Unmatched Performance and Cost Efficiency for DoorDash’s Unprecedented Demand

Food delivery is one of the fastest-growing industries in the world with an extremely promising future. Convenience, speed, and efficiency have made it the primary choice for many consumers. By 2029, the food delivery market size is expected to grow by $320 billion. Our partner, Doordash, currently has the largest share in the US market at 57% 1. With online orders now accounting for 40% of restaurant sales 2, the hunger to bring more delightful customer experiences only continues to grow.

The Challenge

One of the most significant trends in the future of food delivery is the integration of AI technology. Hundreds of global companies already use it to optimize their delivery routes, reduce delivery times, and improve customer experience. Such is the case of DoorDash, which faced an unprecedented surge in the total value of orders during the pandemic, giving it an opportunity to expand services to include groceries, alcohol, and pet food while maintaining exceptional customer engagement.

The Answer is Us

TaskUs recognizes the significance of digital transformation in any type of business, especially in changing times like this. DoorDash needed a partner to help them achieve these goals: maximize operations, embrace and adapt digital transformation, and improve customer satisfaction (CSAT) and customer experience strategy. This is where we step in. We rolled out measures and adapted solutions to help DoorDash get where they needed to go:

  • Utilized TaskUs’ Prompto, a ground-breaking AI technology chat solution that improved language quality and response speed, reducing AHT from 8 minutes to 5 minutes
  • Shifted to a work-from-home (WFH) model and utilized TaskUs’ Omnibot, a tool to monitor, QA, and maximize teammate productivity
  • Adopted a transaction-based pricing model vs. price-per-hour to address cost inefficiency

The Results

Here at TaskUs, we take pride in elevating partnerships by implementing digital transformation solutions to exceed our partner’s business goals. And because of TaskUs and DoorDash’s thriving partnership, we were able to achieve:

  • Over $1M in cost savings
  • 37.5% decrease in AHT, saving 500+ hours of work per day
  • 290% increase in employment under 2 years
Download Case Study

    Download Case Study

    $1 Million in Savings: Unmatched Performance and Cost Efficiency for DoorDash’s Unprecedented Demand

    _

    I understand that my information will be used in accordance with applicable data privacy law and TaskUs' Data Privacy Policy. Please review our Privacy Policy for additional information.

    • 1^Food Delivery App Revenue and Usage Statistics (2023)
    • 2^The Future Of Food Delivery Depends On Human Emotions: Not Speed

    References