Time to First Response

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Time to First Response

Definition

Time to First Response is a measurement of time that a customer waits before having an initial inquiry answered or the time between content publication and assessment. Reducing the Time to First Response is a critical and often a key metric to improving customer satisfaction (CSAT) scores.

TaskUs’ content moderation work – that is highly reliant on immediate moderation – has a Time to First Response rate of between 7.5 seconds and 1 minute.