Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.



Telephony is a technology which allows voice and interactive communication between two points through the usage of appropriate equipment.

TaskUs is a 100% cloud-based organization which is a perfect solution for scalability for businesses in the midst of transformational growth. Three of the Telephony solutions that we have utilized (and have recommended) are Newbridge Telecom Solutions, Corvisa and AireContact. Each of these telephony solutions is cloud-based.