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Outsourcing glossary

Explore

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Taskus
Glossary
Self Service Portal

Self Service Portal

Definition

A self-service portal is a website or app that enables users to perform transactions without the aid of a customer service representative.

The TaskUs Glossary that you are currently reading is an example of a self-service portal and a knowledge forum for you to learn about the customer service industry and TaskUs.

Resources

Community Management as Customer Support

Maximizing the Value of Self Service Support