Self Service Portal

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Self Service Portal


A self-service portal is a website or app that enables users to perform transactions without the aid of a customer service representative.

The TaskUs Glossary that you are currently reading is an example of a self-service portal and a knowledge forum for you to learn about the customer service industry and TaskUs.