Omnichannel Support

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Omnichannel Support

Definition

Omnichannel Support is a descriptive term related to support channels. Omnichannel’s root – “omni” – comes from the Latin word “omnis,” meaning “all.” Consequently, Omnichannel Support transforms multi-channel support to a more impactful level in that a business that uses an Omnichannel Support engagement strategy utilizes all support channels available to communicate with end-users in its care.

100% of TaskUs inbound customer support efforts are multi-channel support through the use chat, voice, in-app, email, social media, and SMS text.