Customer Support

Outsourcing glossary

Those stinking three letter words.

Here’s a quick guide to help understand the in’s and out’s of outsourcing.

Customer Support

Definition

Customer Support is a tool set that is utilized to ensure a customer’s satisfaction with a brand. This tool set helps to resolve a customer’s ad hoc challenges, questions and concerns relating to a product or service.

It is a critical component of a brand’s Customer Relationship Management playbook to foster a high Customer Satisfaction (CSAT) rating.

At TaskUs, we provide Customer Support through channels such as chat, phone calls, SMS texts and technical support.