The Ultimate Guide to Chat and In-app Chat Support

Before you implement chat or in-app support for your organization, you need to ensure that you have the right foundations or your channel strategy will fail. When 42% of customers prefer to contact companies via chat, you need to get this right.

Download our eBook, The Ultimate Guide to Chat and In-app Chat Support, and learn:

  • How to Successfully Deploy Agent Training
  • Reasons Why Chat Support Strategies Fail
  • How to Effectively Use In-App Chat and SMS Messaging
  • How to Measure Success

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