The Ultimate Guide to Chat and In-app Chat Support
Before you implement chat or in-app support for your organization, you need to ensure that you have the right foundations or your channel strategy will fail. When 42% of customers prefer to contact companies via chat, you need to get this right.
Download our eBook, The Ultimate Guide to Chat and In-app Chat Support, and learn:
- How to Successfully Deploy Agent Training
- Reasons Why Chat Support Strategies Fail
- How to Effectively Use In-App Chat and SMS Messaging
- How to Measure Success