How to Optimize a Multilingual, Global Workforce

A leading digital stock assets company had a dispersed customer support team that was comprised of bilingual and trilingual agents in multiple countries. By offering voice and digital support in 30 different languages, they faced challenges with scheduling a decentralized workforce, maximizing agent productivity, and reducing the incidence of missed or abandon calls.

Download our case study to learn how TaskUs consultants created an annual savings of over $340,000 by implementing a strategy that worked to:

  • Optimize the scheduling of a decentralized multilingual, global workforce
  • Reduce the incidence of missed and abandoned calls
  • Improve overall productivity and employee morale
  • Create a roadmap for continual improvement

Case Study