How to Optimize a Multilingual, Global Workforce
A leading digital stock assets company had a dispersed customer support team that was comprised of bilingual and trilingual agents in multiple countries. By offering voice and digital support in 30 different languages, they faced challenges with scheduling a decentralized workforce, maximizing agent productivity, and reducing the incidence of missed or abandon calls.
Download our case study to learn how TaskUs consultants created an annual savings of over $340,000 by implementing a strategy that worked to:
- Optimize the scheduling of a decentralized multilingual, global workforce
- Reduce the incidence of missed and abandoned calls
- Improve overall productivity and employee morale
- Create a roadmap for continual improvement