How to Increase Customer Satisfaction on Voice and Email Channels
Organizations with the highest customer satisfaction (CSAT) rates are the ones that not only offer the channels of contact that their customers’ prefer, but also focus on optimizing each channel to improve the experience.
But, how do you effectively optimize email and voice channels while maintaining a CSAT score of 90 and above?
Download our eBook, How To Increase Customer Satisfaction (CSAT) on Voice and Email, and learn:
- How to limit and bypass customer hold times
- Avoid common email support and script mistakes
- Approaches and tools for a better customer experience