How to Blueprint Your CX Channel Strategy
Did you know that 84% of organizations concertedly working to improve customer experience (CX) have experienced an increase in revenue?
One of the most fundamental decisions every customer experience leader needs to start with is how to select which channels are most relevant for their customers and most appropriately match their business objectives. Although you may want to implement several or all support channels at once, this is not the right approach.
Download our eBook, How to Blueprint Your CX Channel Strategy, and discover how to:
- Approach and employ different strategic exercises
- Check the pulse on customer engagement
- Analyze customer support intelligence through process and decision flowcharts
- Kick-start your omnichannel strategy for success