Transforming an Underperforming SMB Outbound Sales Organization to Increase Productivity, Pitch Rates, and Performance

According to Hubspot, more than 40% of sales professionals reported that the most challenging part of their sales process is prospecting while closing and qualifying leads came in second and third respectively.

When a well-established brand with a strong consumer base was having issues with converting prospects in a timely manner, their team leaders struggled to identify the root cause. Eager to enhance and optimize their current sales operations, this well known social media company came to TaskUs CX consultants for help. The consulting engagement had three main objectives:

  • Improve productivity
  • Optimize sales performance
  • Accelerate agent time-to-competence to start generating sales more quickly

Learn how TaskUs CX consultants pinpointed the root cause of productivity issues, increased pitch rates by 175%, and accelerated agent competency by downloading our case study.

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Case Study