The Essential Component of a New Product Launch is a Well-defined CX Strategy

With 80% of new product launches failing annually, it’s no wonder why modern businesses of all sizes are looking for advice and guidance outside of their company resources.

When a well-known social media company was faced with the challenge of designing a customer experience strategy for a new product launch, they turned to the TaskUs CX consultants to build every customer experience from scratch. From the anticipation of customer inquiries to support and channel strategies, the client needed a partner who could understand their complex audience.

Download our case study to learn how TaskUs CX consultants developed a process map for each intended experience, optimized and developed channels and agent performance, and created a CX organization that fostered the success and adoption of their new product.

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Case Study