Managing Hourly Demand for Food Delivery
As you can imagine, food delivery service volume spikes during lunch and dinner hours which makes order fulfillment particularly challenging during these demand peaks. Before coming to TaskUs, our client was using independent contractors to handle their customer inquiries and could not could not effectively manage peak and non-peak performance.
To tackle workforce and volume issues, TaskUs studied historical data and translated this to actionable resolutions to optimize peak and non-peak efficiency. By staffing efficiently to match the variable demand, we right-sized the team and drove the cost per call down by 40% in just 45 days. Additionally, through the development of training materials, we reduced handle time by 72%.
To learn more about our work with this food delivery client, download the case study here.