A Story on the Road to Hyper-Growth: The Route to Near-Real-Time Reporting
Our client was experiencing an exponential jump in business that led to growing pains. Scheduling drivers to meet the needs of incoming ride requests was hit-and-miss. The client was not able to predict in-app query patterns for riders and drivers or effectively handle high-traffic surges. As riders waited longer than expected for drivers, customer support requests soared while customer satisfaction — and CSAT scores — plummeted.
In short, our client was experiencing difficulty with real-time management, due to inconsistent, and after-the fact reporting. Until they came to TaskUs. Read our case study to learn more.