Customer Care for a Fast-Growing Transportation Company
Becoming the darling of urban revelers and stranded citizens is great for business, but it stretched the the Transportation Company’s internal customer support team to the breaking point while severely impacting customer support.
With Tier 1 email response times expanding to 18 hours and a backlog mounting, it was time to find the right partner. Aggressive growth meant the company’s internal customer care team had to utilize drastic measures to handle peak periods or seasonal spikes. That’s when they found TaskUs.
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