Customer Care for an Emerging Consumer Products Company
A fast growing Consumer Products Company has a mission to disrupt a deeply entrenched industry, and is well on its way to doing so. In 2013 the company has sold nearly 3 million units of its product, making it one of the most popular brands in its burgeoning segment
Prior to TaskUs, the company employed a domestic call center for phone and email support, but as call-in customers waited an average of 70 seconds to connect with a live agent (while email responses took 24-48 hours) it became apparent that the vendor could not handle the company’s rapid growth or provide support at an affordable rate.
Read our full case study to learn about how we were the scalable and dedicated team capable of reducing customer response times while delivering exceptional service.