New Standards for Customer Contact Performance
Market Report by TaskUs and CCW Digital
The new era of customers is already here.
The long-term and sudden developments during and post-COVID-19 in CX emphasize an important reality: we need a new standard for customer contact performance.
Check out our latest report with CCW Digital and learn:
- The biggest performance challenges facing today’s contact centers
- How COVID-19 impacted call volume and customer expectations
- Hurdles and horizons for work-from-home strategies
- What the rise of AI and digital means for contact center strategy, including agent engagement
- New trends in digital engagement and self-service options into CX journeys