New Standards for Customer Contact Performance

Market Report by TaskUs and CCW Digital

The new era of customers is already here.

long-term and sudden developments during and post-COVID-19 in CX emphasize an important reality: we need a new standard for customer contact performance.

Check out our latest report with CCW Digital
and learn:

  • The biggest performance challenges facing today’s contact centers
  • How COVID-19 impacted call volume and customer expectations
  • Hurdles and horizons for work-from-home strategies
  • What the rise of AI and digital means for contact center strategy, including agent engagement
  • New trends in digital engagement and self-service options into CX journeys