The Suite Life: Solving Seasonal Scaling Issues and Increasing CSAT
A large travel app company was experiencing stressful seasonal scaling issues like high-volumes of inquiries, low headcount, and a plummeting CSAT.
Check out our case study to learn how TaskUs partnered with this travel app giant to achieve:
- 102% service level
- 86% CSAT across three operational sites
- Greater customer longevity by issuing credits instead of refunds for 94% of customers