Game On: Increasing Resolution Rates for the Ultimate Player Experience
Since 2014, the number of games available on our client’s platform grew by 387%.
Their explosive global growth, along with thousands of new video games coming out every year, resulted in an influx of support tickets, and it began to negatively impact resolution rates and player experience.
Download our case study, Game On: Increasing Resolution Rates for the Ultimate Player Experience, and learn how TaskUs:
- Reduced tickets to resolution by 33%
- Created an end-to-end player experience
- Trained agents to full proficiency in 40 days