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CX Summit Fall 2020

Thriving Amid a Pandemic: How Did it Happen?

October 15 2020

While many companies struggled to remain afloat during the pandemic, Zoom experienced a hyper growth in users with 200 million in March then 300 million in April. Head of Global Support and Services, Nick Chong, shared three things that made the video communication platform thrive in an unprecedented time.

The Rise of the Digital Economy: Transforming your Business Through a Crisis

October 15 2020

How do you transform your business during a crisis? TaskUs President and Co-Founder Jaspar Weir chats with Etsy’s Vice President of Member Services Brendan Mulryan and Uber’s Head of Vendor Management EMEA Isabelle LeBlanc on their respective strategies in finding opportunity amidst the adversity.

CX Studio Presents

5 Invaluable Lessons on Vendor Management and BCP Strategy

July 2020

What makes a good partner? TaskUs Senior Director for Client Services Merideth Evans chats with Indeed Group Leader Prabhu Kannan and Senior Operations Vendor Manager Laura Narvaiz on the non-negotiable qualities of a partner vendor and how these helped Indeed respond to the COVID-19 pandemic.