Case Study: How Atom Tickets Has Scaled Without Compromising CX

 

Inside Atom Tickets’ Innovative Approach to Maintaining World-Class Support While Scaling

How does an award-winning startup that “changes the way people go to the movies” revolutionize the quality of support it provides to its customers?

Atom Tickets is enabled on more than 20,000 screens across the U.S. and allows its customers to search for films instantly, invite friends, buy tickets, pre-order concessions and enjoy a VIP experience at the theater.

As Atom Tickets deals with seasonal volume and the challenge of growing its business, it maintains incredible CSAT scores, and loyal customers. Find out how they do it in their case study with TaskUs, one of the fastest growing global tech-enabled business services companies in the world – powering the world’s most disruptive companies – like ticketing app, Atom Tickets.