5 Resiliency and Wellness Tips for CX Leaders



Resiliency empowers us to “bounce back” from challenges and stressors in life and research has shown that it’s a key characteristic in high performers in the workplace. 

However, it can be a difficult skill to acquire.

So how does a leader build mental elasticity and exercise resiliency at work and at home? Try these 5 tips today.

#1 Leverage Your Relationships

Take some of the weight off your shoulders by talking with someone who will sincerely listen without judgment to help. On the weekends, try to be active in volunteer groups, faith-based organizations, or similar interventions that provide social support and hope.

#2 Self-Discovery

Make lemonade out of lemons! Focus on the gains that your hardships or tragedies have brought to your life. These events might give insight into creating healthier relationships, balance strength and vulnerability, self-worth, spirituality, or a new appreciation for life.

#3 Self-Care/Self-Compassion

Be kind to yourself in moments of suffering and pain. Think about how you would treat a friend who was in the same position as you-- are giving yourself the same amount of kindness and compassion?


#4 Adopt a Growth Mindset

People with a growth mindset persist in the face of setbacks and see effort as the path to mastery and leads to a desire to learn and a tendency to embrace challenges. Adjust your vocabulary from using the word “failure” to using “datapoint of learning”.


#5 Practice Mindfulness

Mindfulness is the act of consciously focusing the mind in the present moment, without judgment and without attachment to the moment. The goals of practicing mindfulness skills are to reduce suffering, increase happiness, and increase control of the mind. Start by observing your breath for 5 minutes a day as a way to connect with the present moment.


Do you have any resiliency tips you would like to share with other leaders in the industry? Share your thoughts with us at marketing@taskus.com and take the chance to share your wisdom with your peers. 

Rachel Lutz-Guevara

Sr. Director of Global Resiliency
November 13, 2019