Today we announced that we have raised $15MM from Navegar Private Equity, the first outside funding that we’ve ever taken. Seven years ago, Jaspar and I started TaskUs with our cumulative life savings of less than $25,000. Since then we’ve been proudly bootstrapped. It wasn’t easy. For the first three-and-a-half years of the business we both lived with our parents, neither one of us took a salary during those years and we even started a social media “consultancy” to help keep the lights on.
Where the first three and a half years were a grind, the past three-and-a-half years have been nothing short of a dream. We’ve been privileged to work with many of today’s fastest growing startups. We’ve grown to well over 3,000 teammates today by building our business alongside these innovators.
Our focus on providing the world’s best customer support and back office outsourcing for emerging growth companies is intentional. By refusing to work with the biggest buyers of outsourcing services — large telecom businesses, who view customer service as a commodity — we have been able attract and retain the best talent in the industry. The best talent delivers incredible results and that, in turn, attracts more amazing clients. It’s a positive reinforcing cycle.
But this is just the beginning.
During the Web 1.0 days, many people believed that call center industry would die. A common line of thinking being “why would you call someone when you could email, live chat or (better yet!) get an automated response from an FAQ or IVR?” But if the past decade of customer support has shown us anything, it’s that people are emotional creatures. We crave the empathy, understanding and catharsis of connecting with another human being. As technology pervades every aspect of our daily lives, our desire for human connection increases. Look no further than the rise of large music festivals and corporate conferences for evidence of this.
Following these trends we believe that premium customer support segment that TaskUs occupies will see massive growth, as companies will use customer service to differentiate themselves from the competition, and to attract and retain their most valuable customers. Our goal is simple: to continue to support innovative businesses as they delight their customers, while bringing thousands of people around the world into the workforce for the first time.
Bryce & Jaspar