Talkdesk enables TaskUs to Move Global Operations to WFH, Ensuring Business Continuity For Its Customers

TaskUs leverages Talkdesk cloud contact center solutions to transition thousands of customer experience teammates worldwide

  • TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home
  • Talkdesk cloud contact center solutions allowed TaskUs to quickly move its global CX operations to work-from-home
  • TaskUs is able to provide best-of-breed integration options to its clients through Talkdesk AppConnect, the world’s first enterprise app store, including Microsoft Dynamics, Microsoft Teams, Salesforce, Slack, Zendesk and more

 

SAN FRANCISCO – June 23, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home. TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, artificial intelligence (AI) operations and content security services that power the world’s most innovative companies. Due to the coronavirus (COVID-19) pandemic and subsequent social distancing guidelines, contact centers around the world are closing doors leading to massive layoffs of frontline customer experience agents. Through flexible cloud contact center solutions from Talkdesk, TaskUs moved nearly all of its global operations to work-from-home, saving thousands of jobs, adding new teammates for some clients and ensuring business continuity for its customers.

 

“TaskUs has a frontline-first mentality, and with a frontline that consists of 20,000+ teammates all over the world, we needed the strongest and most reliable solution available,” said Bryce Maddock, chief executive officer, TaskUs. “Talkdesk enabled our unique needs before the pandemic and has played a critical role in our success since.”

 

“Our business needs, and the needs of our clients, changed drastically within days once the effects of the coronavirus pandemic took hold of the world economy. We needed to set up our customer support staff - numbering in the thousands - with remote working options while continuing to support our clients whose needs exploded overnight,” said Michael Thigpen, head of client technology services, TaskUs. “Talkdesk was there for us every step of the way, offering the solutions we needed to support our staff with safe, work-from-home options and allowed us to maintain the high level of customer experience our clients expect from TaskUs.

 

In addition to the scalability and flexibility of Talkdesk CX Cloud™, TaskUs is able to provide best-of-breed integration options to its clients through Talkdesk AppConnect™, the world’s first enterprise app store. Talkdesk AppConnect redefines the way businesses integrate call center platforms through seamless integrations with one-click installations of leading business tools such as Microsoft Dynamics, Microsoft Teams, Salesforce, Slack, Zendesk and more. Talkdesk’s simple customization options, cloud-native architecture and “clicks, not code” approach provides a contact center solution that is easy to use and tailored to fit both TaskUs and any of its clients’ needs.

 

“We are excited to be the foundation for TaskUs’ outstanding customer experience with a flexible solution to aid critical business continuity, provide staff safety and boost customer confidence,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk business continuity solutions help companies move to the cloud quickly, enabling teammates to comply with social distancing requirements by working from home, while future-proofing contact center operations through a steady cadence of innovation.”

 

About TaskUs

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor's “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.

Crystal Romero

Senior Manager, Content
June 26, 2020